Refund & Cancellation Policy

1. 1-on-1 Founder Advisory & Consultations

Private advisory sessions with MARS founder Marjan Ahmed are high-touch, custom strategic engagements that require dedicated advance review of your materials and allocation of limited calendar bandwidth.

• Non-Refundable Once Completed: Because private consultations deliver custom strategic advice in real time, fees are strictly non-refundable once a session has taken place.
• Rescheduling Flexibility: If an unforeseen conflict arises, you may reschedule your confirmed consultation at least 24 hours prior to the scheduled start time without penalty.
• Late Cancellations & No-Shows: Cancellations made with less than 24 hours notice or failure to attend a scheduled session result in forfeiture of the session slot.

2. Course Enrollments & Access

We provide students with fair cancellation windows for cohorts and masterclasses:

Once cohort materials, proprietary repositories, live sessions, or downloadable assets have been unlocked and accessed, standard non-refundable digital terms apply.

3. Instant-Access Digital Content & Tools

Educational tracks that deliver immediate, irreversible access to proprietary video libraries, contract templates, proposal scripts, and codebase starter kits are non-refundable once access has been initiated.

4. Technical Failures & Exceptional Circumstances

In the rare event that an advisory session or live masterclass cannot take place due to an unavoidable technical failure, outage, or emergency originating from MARS, you will be offered an immediate prompt reschedule or a full refund at your choice.

5. How to Request a Refund or Reschedule

To submit a qualifying refund request or reschedule an advisory booking, email marjan@marsizen.com with your registered email address and transaction order ID. Refund requests meeting our policy terms are processed to the original payment method within 5–7 business days.